Kaizen

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HOD OK
by : Sourbh Asija

KPO: OK
by : Soubhagya Ranjan Behera

CI: OK
by : Pinkey Gupta

Team Member - 1
Team Member - 2
HOD
KPO
CI Team
Finance
Kaizen Theme
Kaizen Description

Our 3 printers of Zebra ZT410 USB jack was damaged. All are out of warranty and not covered in AMC. But vendor changed all 3 after we pressurize him and give him some logical reasons over this issue.

Before Situation

USB jack of 3 ZT410 printers was damaged and we were using these printers with LAN port which is a bit difficult in place of USB. We have logged complaint but vendor replied that these will not be covered in AMC.

After Situation

We have give him some logical reasons that how and why user will break these and this is totally related to the quality and reliability of printer. If it has something related to bad usage by owner than why the 110Xi4 model printers of zebra which we are using from last 2 years did not have this issue. Then only he agreed and changed all 3 motherboards of these ZT410 printers.

Kaizen Start Date

05-04-2017

Kaizen End Date

12-04-2017

Result

Productivity

Cost Calculation Sheet
Improvement Details